CREATORS CONNECTION CO. TERMS & CONDITIONS
Effective as of Registration Date
By registering for any Retreat, Challenge, Recovery Program, or Coaching experience hosted by Creators Connection Co., you (the “Participant”) acknowledge and agree to the following Terms & Conditions (“Agreement”) set forth by Creators Connection Co., LLC, a Utah-based company (the “Company”).
1.0 Participation and Commitment: You are voluntarily participating in a personal growth experience, which may include emotional, physical, and mental challenges. You understand that your outcomes are based on your own effort, choices, and participation. You are willing to invest time and energy into this coaching relationship and understand that results will be based on your own individual effort and situation and that ultimately, you are responsible for enacting change in your own life. You are solely responsible for your well-being throughout the experience.
1.1. Participation: You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and the coaching calls and interactions with the Coach. As such, you agree that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. You understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. You understand that successful coaching requires a cooperative and jointly-active approach between Client and Coach. In the coaching relationship, the Coach assists or facilitates awareness and accountability regarding your changes, but it is your responsibility to enact change. You also recognize that the prior results do not guarantee a similar outcome for you. The results obtained by others – whether clients of the Company or otherwise – applying the principles set out by Coach are no guarantee that you or any other person or entity will be able to obtain similar results.
1.2. Communication. If you believe the coaching is not working as desired, you will communicate this with the coach as soon as possible and the coaching strategy will be restructured to address the desired outcome of coaching. You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, purchasing, hiring, firing, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.
1.3. Prior History. You acknowledge that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is your exclusive responsibility to seek such independent professional guidance as needed. If your are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by you and the Coach.
2.0 Coaching Definition: The International Coach Federation states coaching is, “Partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”
3.0 Services: The Coach will provide coaching services, (the "Services") via telephone, text, webcam, voice text applications, or in-person as jointly scheduled between the Parties. The Services will address the goals of the Client and will include directed questions from Coach and honest responses and participation from the Client. The Client should use the appropriate link or another access point for the coaching session. Any digital resources include access to the materials during the Term of this Agreement only; Client is responsible for downloading resources during the Term as access privileges may change without notice.
3.1. Scope of Services: Coaching services are a proactive approach to getting some guidance and support, however, the parties agree you determine the nature and amount of change you wish to make in your life and business. We use a goal-oriented approach and expect to work with you as a team in deciding the goals we will be working on. You have the right to ask questions about the coaching process at any time. There can be risks and benefits associated with coaching services. Most people experience improvement or resolution to the concerns they bring to sessions. However, there are no guarantees and sessions can open up new levels of awareness, which may cause pain or unease. Change is a difficult process and requires firm effort from all parties involved. Seeking to resolve issues in your business can lead to discomfort, as well as related changes that may not have been originally intended.
3.2. Limited Scope: Coaching does not equal therapy. Coach is not offering the services described here as a licensed therapist or mental health provider. Coaching does not follow a medical model. No mental health evaluation or diagnosis will be given. Clinical & therapeutic services will not be offered and if any trauma or other issues come up, you are advised to seek out a mental health professional.
3.3. Client Obligations: You agree you are seeking and participating in this process on your own volition and are not being forced or coerced by anyone. You are willing to invest time and energy into this coaching relationship and understand that results will be based on your own individual effort and situation and that ultimately, you are responsible for enacting change in your own life. We promise not to be multitasking during sessions and ask for the same consideration from you (i.e. checking or replying to emails, texts, etc.).
4.0 No Refunds / Cancellation Policy: All purchases are final and non-refundable. No cancellations, transfers, or deferrals are allowed. By completing your registration, you agree to these terms. If you are unable to attend for any reason, you forfeit your payment in full.
4.1 Media Release: By attending a retreat or challenge, you grant Creators Connection Co. the unrestricted right to record, photograph, or film you, and to use your image, voice, or likeness in any promotional or educational materials—now or in the future. You agree that these materials are the sole property of Creators Connection Co., and no compensation will be owed to you
5.0 Confidentiality: This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the International Coaching Federation (ICF) Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach and the Client both agree not to disclose each other’s confidential information without written consent. Confidential Information does not include information that: (a) was in the Party’s possession prior to its being furnished to the other Party; (b) is generally known to the public or in the Party’s industry; (c) is obtained from a third party, without breach of any obligation to the Coach or Client; (d) is independently developed by the Party without use of or reference to the other’s confidential information; or (e) the Party is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Party and as a result of such disclosure the Party reasonably believes there to be an imminent or likely risk of danger or harm to the Party or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
5.1. All information shared by individuals during the information gathering process will be treated confidentially and will only be used to help the client with the coaching goals. The information will be discussed with the Client in private meetings and will not be available to any other individual, but may be recorded and shared with the Client.
5.2. Certain topics or issues discussed in coaching sessions with others may be anonymously and hypothetically shared with others in a way that is not personally identifying, including authorized management of the Client, or contracting company, and coaching professionals for training, education, or consultation purposes.
6.0 Payment Terms: You agree to pay the full registration fee as outlined at the time of your purchase. No specific pricing is included here; it is assumed to be agreed upon at checkout or invoicing. The Company reserves the right to charge your card or account on file for all agreed-upon amounts. Late payments may incur fees or restrict access to program features.
6.1. Payment Details: Payment shall be due in full before the start of the services via invoice, unless the Parties have agreed to a payment plan. Any coaching sessions scheduled will be considered “used” and will not be rescheduled/credited if cancellation is less than 24 hours before the session appointment and if the Participant is more than 15 minutes late. You give us permission to automatically charge your credit/debit card /ACH for all fees and charges due and payable to the Coach, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Coach is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers. If all eligible payment methods we have on file for you are declined for payment, you must provide a new eligible payment method promptly or you will be subject to the Termination Policy below and required to reimburse the Coach for all collection and/or legal fees and expenses necessitated by lateness or default in payment.
6.2. Declined/late payments: You agree to reimburse us for any declined cards/bank fees or late payments in addition to a 5% late fee per week, or the highest statutory rate allowed in the pertinent jurisdiction.
6.3. Refunds and Chargebacks: No refunds. All purchases are final. Since we have a clear and explicit refund policy that you have agreed to prior to completing your purchase of coaching services, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback. You agree that initiating a chargeback or threatening a chargeback is a breach of these payment terms and shall subject you to the Termination Policy below.<./p>
7.0 Assumption of Risk / Disclaimer: You understand that this program is not therapy or medical treatment. You assume full responsibility for your choices and their outcomes. You release Creators Connection Co. and its affiliates from all liability for any injuries, decisions, or results arising from participation. You acknowledge that personal growth involves discomfort and emotional challenge, and that transformation is not guaranteed.
8.0 Intellectual Property: All content provided by Creators Connection Co. is proprietary and protected by copyright. You may not copy, reproduce, or distribute any materials without written permission. Participation does not grant any license to use the Company’s content for commercial or training purposes outside the program.
9.0 Code of Conduct: You agree to conduct yourself respectfully toward other participants, facilitators, and staff. Disruptive, abusive, or unsafe behavior may result in removal from the program without refund.
10.0 Jurisdiction and Governing Law: This Agreement shall be governed by and interpreted under the laws of the State of Utah. Any disputes shall be resolved in Utah courts.
11.0 Termination/Refund Policy: Coach may terminate this Agreement at any time and refund a pro-rata balance of the remaining coaching sessions, minus the value of any digital products. Client can terminate only for cause and shall give Coach written notice detailing the nature of Coach’s breach of this Agreement and possible remedies, whereupon Coach shall have a reasonable period of time (but in no event less than 14 days) to cure such fault. Termination by Client without providing the foregoing notice and cure period shall be considered “termination without Consultant’s fault,” and Client will be responsible for the remaining balance of any service package, due within 15 days of an invoice, regardless of how many sessions have been “used” and access to any resources, including any course or digital resources, will be removed. Client hereby agrees to pay in full all of the Coaching Package fees due, including any legal or collection fees for any outstanding balances.
12.0 Safe Environment: You have a right to be treated with respect and dignity in a safe environment. Please feel free to approach us with any concerns about the services you are receiving. If you are in an emergency, please call 911.
13.0 Liability: EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE COACH MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE, EXPRESS OR IMPLIED WITH RESPECT TO THE COACHING SERVICES NEGOTIATED, AGREED UPON AND RENDERED. IN NO EVENT SHALL THE COACH BE LIABLE TO THE CLIENT FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT THE CLIENT MAY INCUR, THE COACH’S ENTIRE LIABILITY UNDER THIS AGREEMENT, AND THE CLIENT’S EXCLUSIVE REMEDY, SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CLIENT TO THE COACH UNDER THIS AGREEMENT FOR ALL COACHING SERVICES RENDERED THROUGH AND INCLUDING THE TERMINATION DATE. WHILE WE ARE DEEPLY COMMITTED TO PROVIDING CLIENT WITH ADVICE THAT WILL HELP CLIENT ACHIEVE THEIR GOALS, THE FINAL DECISION ABOUT ACTING ON ANY COUNSEL, AND THE RESULTS ACHIEVED, ARE CLIENT’S DECISION. COACH WILL BE INDEMNIFIED AND HELD HARMLESS FROM ANY CLAIMS, DEMANDS, CAUSES OF ACTION OR LITIGATION INCLUDING, BUT NOT LIMITED TO, ALL COSTS AND REASONABLE ATTORNEYS’ FEES, WHICH MAY ARISE OR BE INCURRED BY REASON OF THE SERVICES PERFORMED BY COACH.
14.0. Disclaimer: Coach is not offering services as a lawyer, doctor, manager, therapist, financial analyst, accountant, tax strategist or other licensed professional. Client understands that Coach has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s full network of contacts, media partners or business partners. Client understands that a business relationship does not exist between the parties after the conclusion of these services. If the Parties continue their relationship, a separate agreement will be entered into.
15.0 Fine Print: This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended except in writing signed by both the Coach and Client. In the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party. If any provision of this Agreement shall be held to be unenforceable for any reason, the remaining provisions shall continue to be enforceable or a provision shall be deemed to be written, construed, and enforced as so limited by any Court order. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver of said rights. This Agreement shall be governed in accordance with the laws of Utah, without giving effect to any conflicts of laws provisions. Headings in this Agreement are for convenience only and do not confer rights or obligations, or alter any terms of this Agreement.
16.0 Agreement Acknowledgment: By checking the box during registration, you agree that you have read, understood, and accepted all terms of this Agreement. This digital acknowledgment is equivalent to a handwritten signature.